Troubleshooting

Before you raise a ticket related to your issue with Massive Addons, please search through support articles available here. In most cases, you can find answer a lot faster by reading the documentation than contacting our support agent.

We also have a list of steps that should be done in order to make sure that the problem is related to MassiveAddons and/or has been already fixed:

  • please make sure that your server meet the requirements here: Requirements or at  Massive Panel » System Info 
  • update  Wordpress, Visual Composer and Massive Addons  to the latest version possible
  • disable all plugins except  Visual Composer  and  Massive Addons  then check your problem again
  • enable the latest  Bober  theme to reduce theme related issues

If the problem cannot be resolve with the help of our articles, please fill a support ticket at our support forum and remember to:

  • provide  Purchase Code  of Massive Addons
  • have an active  Support License 
  • include  Wordpress Dashboard  details  for administrator account to speed up the process
  • include the  System Info  export from   Massive Panel » System Info 
  • include information about operating system, browser name and version
  • describe the problem and provide an URL to your website where we can check it